Frequently Asked Questions
Everything you need to know about your Khanum's experience
How long does shipping take for international orders?
We offer worldwide shipping via premium couriers. International orders typically arrive within 5-7 business days, depending on your location and customs processing times.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags intact to be eligible for a refund.
How do I know which size to order?
Each product page features a detailed size guide tailored to the specific garment's cut. If you are between sizes, we generally recommend sizing up for our more structured, embellished pieces.
Are your garments handmade?
Yes, many of our signature pieces feature intricate hand-applied embroidery and beadwork, crafted by skilled artisans to ensure the highest level of luxury and detail.
Can I cancel or modify my order after it has been placed?
As we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 2 hours of the order being placed. Please contact our concierge team immediately for assistance.
Do I have to pay import duties and taxes?
Import duties and taxes are not included in the checkout price and are the responsibility of the customer upon delivery, unless specified otherwise during a promotional period.